Refund and Returns Policy

If you have any questions, contact us at: info@jockgears.com

At Jock Gears, we want you to shop with confidence. If something isn’t right, you may request a return or exchange within 14 days of receiving your order, subject to the conditions below.

1) Return Window (14 Days)

• You may request a return or exchange within 14 days of the delivery date.
• Return requests submitted after 14 days may not be accepted.

2) Eligibility for Returns

To be eligible for a return:

• Items must be unused, unworn, and in original condition
• Items must be returned with original packaging, tags (if any), and accessories (if included)
• Items must be free from dirt, scratches, damage, odors, or signs of use

We reserve the right to refuse returns that do not meet these conditions.

3) Non-Returnable Items (If Applicable)

For hygiene and customization reasons, the following may not be eligible for return:

• Personalized/custom-name items (customized on request)
• Socks/neck warmers if opened/used (hygiene items)
• Items marked Final Sale/Clearance (if you offer this)

(If you want all products returnable, tell me and I’ll remove this section.)

4) How to Start a Return

To request a return/exchange, email us at info@jockgears.com with:

• Order number
• Item(s) you want to return
• Reason for return
• Photos (if item is damaged or incorrect)

We will reply with return instructions and the return address.

5) Return Shipping Costs

• If the return is due to our error (wrong item, defective item, or damaged in transit), we will support you with a resolution and may cover return shipping where applicable.
• If you are returning an item for personal reasons (change of mind, wrong size ordered), return shipping costs are the customer’s responsibility.

6) Refunds (After Inspection)

Once we receive and inspect your return:

• Approved refunds are processed to the original payment method
• Refund processing time: typically 5–10 business days (may vary by bank/payment provider)

Note: Shipping charges (if any) are generally non-refundable, unless the return is due to our error.

7) Exchanges

If you need a different size or product:

• Exchanges are available (subject to stock)
• If the price differs, we may request payment of the difference or issue a partial refund.

8) Damaged or Incorrect Items

If you receive a damaged item or the wrong product:

• Contact us within 48 hours of delivery at info@jockgears.com
• Share clear photos of the item and packaging
  We will arrange a replacement or refund based on the issue.

9) Order Cancellation

If you need to cancel an order, please email us as soon as possible.
If the order has already been processed or shipped, cancellation may not be possible and you may need to follow the return process.

10) Contact Us

For returns, refunds, or exchange requests:
Email: info@jockgears.com