Privacy Policy

Jock Gears respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have when you visit our website or purchase from us.

If you have any questions about this policy, contact us at: info@jockgears.com

1) Information We Collect

We may collect the following types of information:

A) Information You Provide

• Contact details: name, email address, phone number
• Shipping & billing details: address, city, country, postal code
• Order details: items purchased, order notes, returns/exchanges requests
• Account details: username and password (if you create an account)
• Customer support communications: messages you send to us (email/forms)

B) Information Collected Automatically

When you browse our website, we may automatically collect:

• Device and browser data (IP address, browser type, operating system)
• Usage data (pages viewed, clicks, time spent, referring pages)
• Cookies and similar technologies (see Section 6)

C) Payment Information

Payments are processed by third-party payment processors. We generally do not store full card details on our servers. Payment processors may collect payment details to complete your transaction.

2) How We Use Your Information

We use your information to:

• Process and deliver orders (including shipping and returns)
• Provide customer support and respond to inquiries
• Send order updates (confirmation, shipping, delivery notifications)
• Improve our website and product offerings (analytics and performance)
• Prevent fraud and keep our services secure
• Send marketing messages (only where permitted by law, and you can opt out anytime)

3) Legal Bases (for EEA/UK users)

If you are in the EEA/UK, we process personal data under the following legal bases:

• Contract: to fulfill your order or provide requested services
• Legitimate interests: improving our services, preventing fraud, site security
• Consent: for certain marketing and cookies (where required)
• Legal obligation: tax, accounting, and compliance requirements

4) How We Share Your Information

We may share your information only as needed with:

• Payment processors to complete transactions
• Shipping and logistics partners to deliver orders
• Service providers (website hosting, analytics, email services, customer support tools)
• Legal authorities if required to comply with law, enforce policies, or protect rights/safety

We do not rent your personal information to third parties.

5) International Data Transfers

Because we may serve customers globally and use international service providers, your information may be transferred and processed outside your country. Where required, we take steps to ensure appropriate safeguards are used to protect your information.

6) Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• keep the site functioning properly (e.g., cart/session)
• remember preferences
• understand website performance and visitor behavior
• support marketing/advertising (if enabled)

You can control cookies through your browser settings. Disabling cookies may affect some website features.

7) Marketing Communications

If you subscribe or provide your email during checkout, we may send product updates or promotions where permitted.
You can unsubscribe anytime by using the link in our emails or by emailing: info@jockgears.com

8) Data Retention

We keep personal information only as long as needed to:

• fulfill orders and provide support
• maintain business records (including tax/accounting)
• comply with legal obligations
• resolve disputes and enforce agreements

9) Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

10) Your Rights & Choices

Depending on your location, you may have rights such as:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data (where applicable)
• Objection/Restriction to certain processing
• Data portability (where applicable)
• Opt-out of marketing communications

To request any of the above, contact: info@jockgears.com

11) California Privacy Notice (if applicable)

If you are a California resident, you may have additional rights under applicable privacy laws (e.g., CCPA/CPRA).
Jock Gears does not knowingly sell your personal information. You may request access/deletion by contacting info@jockgears.com.

12) Children’s Privacy

Our website is not intended for children under 13 (or the age required by local law). We do not knowingly collect personal data from children. If you believe a child has provided personal information, contact us so we can delete it.

13) Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Please review their policies separately.

14) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

15) Contact Us

For privacy-related questions or requests, contact:
Email: info@jockgears.com